1.1 How to make a deposit?
Login to your GEM55 account and click on ‘Deposit’. Follow all the steps shown, including selecting your preferred banking/payment option. Once you have completed all the steps, submit the form and notify our customer support representatives via Live Chat.

1.2 What is the minimum amount required for a deposit?
The minimum amount required for each deposit transaction is MYR 10 / SGD 10.

1.3 Do I need to provide any proof of transaction for my deposit?
Yes, proof of transaction must be provided to successfully complete any deposit transaction.

1.4 What if my deposit is not made on time?
Any deposits that are not made on time will be processed as soon as possible the next day. If you have any enquiries, kindly seek clarification from any of our customer support representatives who are available round the clock to assist you.